In line with actions taken by other utilities, and in an abundance of caution, Sturgeon Bay Utilities (SBU) lobby will remain closed to the public for the foreseeable future. According to General Manager Jim Stawicki, “While many customers choose to visit our office every month to pay their bill or to ask questions, we believe it’s in everyone’s best interest to keep their distance and interact in other ways.”
Customers can continue to pay their bills by check using the US mail or the drop boxes located at City Hall or SBU’s office. Local banks also continue to accept utility payments. Customers are encouraged to use automated bill payment methods such as ACH or to pay their bill online using MyAccount.
For any other business or inquiries, email us at firstname.lastname@example.org or talk to one of our customer service representatives directly at (920) 746-2820. Thank you for your understanding during these challenging times. We appreciate your business.