We have several convenient methods for you to pay your utility bill.
Payments can be made by automatic withdrawal from your checking or savings account. To use this method, complete the online automatic payment registration form, call our office at 920-746-2820 or download the download the automatic payment plan agreement and return the completed form to our office.
Some advantages to using direct automatic payment are:
- Helps avoid late or missed payments
- No need to write checks
- No postage costs
- Transfers funds safely, securely and directly from your account
When enrolled in this convenient service, you will continue to receive a monthly statement detailing the amount to be debited from your savings or checking account on the due date.
Pay online, at MyAccount.
There is a $3.95 conveniece fee that will be charged to your card for processing.
NOTICE TO SBU CUSTOMERS WITH DELIQUENT ACCOUNTS
All Credit Card Payments must be made ONE DAY prior to your disconnection date to avoid disconnection.
For Reconnection of service the Payment needs to be posted to your account. Therefore CASH, CHECK or MONEY ORDER are the only means of payment that allow same day reconnection.
Credit Card Payments are received through a thrid party and payment WILL NOT be received by SBU until the next business day.
AFTER A $40 RECONNECTION FEE IS PAID, IN ADDITION TO THE DELINQUENT AMOUNT, SBU WILL RECONNECT BETWEEN 1-3 PM DURING NORMAL BUSINESS HOURS. AN ADULT NEEDS TO BE PRESENT AT THE PROPERTY TO RECONNECT.
Pay by Mail
Payment can be sent to:
Sturgeon Bay Utilties
PO Box 27
Sturgeon Bay WI 54235
Please include the top stub of the bill to assure that your account is properly credited.
Pay by Phone
You may pay your utility bill by using your bank account or credit card by calling 1-866-658-7573. This service is available 24-hours a day; be sure to have your account number and follow the phone prompts to process your payment. Please allow up to 48 hours for processing.
Pay in Person
During normal business hours (Monday – Thursday, 8:00 am – 4:00 pm; Friday 8:00 am - 3:30 pm) customers can make payments at our office, located at 230 E Vine St, Sturgeon Bay.
After business hours, payments can be dropped off in the night deposit box located at our office outside of the main entrance or at the main entrance of the Sturgeon Bay City Hall (421 Michigan Street).
Other Payment Locations
As an additional convenience, payments are accepted at any of the banks located in Sturgeon Bay.