Although scams involving utility bills are rare, fraud attempts are on the rise.
In a variety of fraudulent schemes nationwide, scammers have contacted utility customers posing as an electric, gas or water utility.
The scammers contact utility customers via email, phone, social media or door-to-door visits and offer convincing ruses designed to get customers to hand over money or personal information.
To avoid becoming a victim of a utility bill scam:
- Don’t provide personal information if asked. Your current utility company will not ask for this information, and as a general rule, you shouldn’t provide any information unless you initiated the contact.
- Be aware that emails can look very convincing and may include your utility’s logo. If you receive an email offer, don’t click on any links within the message. If you have responded to an email, let your utility and your Internet service provider know.
- If you have provided your personal information, contact your financial institution, the three national credit bureaus (Equifax, Experian and TransUnion), and/or the Social Security office immediately.
- Verify that the person contacting you is from your utility provider. End the call and dial the customer service number (920) 746-2820 listed on your utility bill.
- Don’t let anyone into your home until you’ve called the utility for confirmation, unless you’ve reported a problem or scheduled an appointment.
- Call your local utility at (920) 746-2820 if you receive any kind of utility-related offer or request so they can alert other customers.