Meter Reading, Billing Dates

For some customers, including seniors on fixed incomes, energy expenses can be a financial burden. In fact, there are those right here in our community who cannot afford the energy to meet their basic needs.

For those who cannot afford such an expense, this can lead to difficult decisions about how to allocate their limited resources. Our Customer Credit Program is designed to help income-qualified households cover their energy costs and reduce the financial burden that they face.

If you or someone you know may qualify, we encourage you to establish your income eligibility through the federally funded Wisconsin Home Energy Assistance Program (WHEAP). To learn more about the WHEAP application process, customers should contact the following county department:

Women's Employment Project
(located at Cherry Point Mall)
1300 Egg Harbor Rd
Sturgeon Bay, WI 54235
(920) 746-7273

Upon approval for WHEAP, you will receive more information about your eligibility for our Customer Credit Program at that time.

If you have any questions about our program, please contact Program Administrator Cheri Tessmann at (800) 255-9774.

Our Customer Credit Program is funded with the portion of Public Benefits dollars specifically set aside for income-qualified individuals and families.

FISC Financial and Budget Counseling

FISC/CCCS (Financial Information and Service Center/Consumer Credit Counseling Service) provides various types of programs. These programs include Consumer Credit Counseling, Budget Counseling and Debt Management.

Sturgeon Bay Utilities and FISC have successfully worked together as partners in offering the Community Care Fund to help customers catch up on their arrears and avoid disconnection. FISC has provided budget counseling to these customers as well as distributed funds donated by Sturgeon Bay Utilities' customers to help pay arrears.

For more information about FISC please contact:

Gay Pustaver
30 North 18th Avenue
Sturgeon Bay, WI 54235
(920) 743-1862